FAQ

Answering your questions

CarePlus understands that the caregiver selection process is a difficult one that requires a lot of forethought. We want to be your primary resource of information and referral and home care, answering all of your questions and directing you to the appropriate resources. Below are many of the frequently asked questions about the home care and nursing services we provide throughout Gaithersburg, Rockville, Potomac, Bethesda, Silver Spring, Germantown, and surrounding Maryland regions. If you have a question please email us or call us at (301) 740-8870.

How do you screen your home caregivers?

Even before the interview process begins our caregivers are given a comprehensive screening pre-interview which includes a skills assessment, health review and other pertinent requirements.

Once we determine they are a viable candidate then the interviewing and hiring process may begin. As a licensed residential service agency by the Maryland Department of Health and Mental Hygiene, Office of Health Care Quality, we have high standards. We follow all hiring guidelines. In addition we take extra steps including conducting a national and local criminal background check, E- Verify (homeland security check and social security confirmation) and make sure that all employment & character references are verified.

Another important hiring decision is our applicants that have had previous experience nursing or caring for another person and possess personal qualities such as respect, integrity, honesty, and sound judgment. These values are the foundation of our agency.

Do your caregivers drive?

Many of our caregivers drive. If your needs include transportation please call us and let us know.

How soon can a caregiver begin?

In most cases we can start service the same day. If you have a family member who is hospitalized, had a recent fall, increased agitation, their medical condition has declined or in need of hospice, we can help.

Once I start service can I adjust the schedule?

We can accommodate changes to the schedule however the more consistent the schedule the more likely you will have the same caregiver.

What if my caregiver becomes unexpectedly ill or has some emergency and cannot come?

If a caregiver is unable to make it to their assignment, we will arrange for a substitute caregiver.

Do you accept long-term care insurance?

Yes, in fact we have established relationships with reputable long term care insurance companies and provide service to their clients. We will be happy to assist you in filing claims. Also, we will accept an assignment of benefits and complete the paperwork to file for you.

In case of an emergency can I reach someone?

Yes, we answer our calls live 24/7 just call our regular office number (301) 740-8870 to reach a staff member.

How much do your services cost?

Rates for home care services can vary depending on the level of care to receive current pricing please contact our office at (301) 740-8870.

Can I interview a prospective caregiver?

Yes, interviews are encouraged and there is no charge for interviewing candidates.

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