Frequently asked questions

Answers, Guidance, and Peace of Mind

CarePlus is here to help families understand their home care options and feel confident every step of the way. Explore answers to common questions about our caregivers, services, scheduling, insurance, and how we support families across Montgomery County and the surrounding Maryland communities.

Your Questions, Answered

Even before the interview process begins our caregivers are given a comprehensive screening pre-interview which includes a skills assessment, health review and other pertinent requirements.

Once we determine they are a viable candidate then the interviewing and hiring process may begin. As a licensed residential service agency by the Maryland Department of Health and Mental Hygiene, Office of Health Care Quality, we have high standards. We follow all hiring guidelines. In addition, we take extra steps including conducting a national and local criminal background check and making sure that all employment & character references are verified.

Another important hiring decision is our applicants that have had previous experience nursing or caring for another person and possesses personal qualities such as respect, integrity, honesty, and sound judgment. These values are the foundation of our agency.

Many of our caregivers drive. If your needs include transportation please call us and let us know.

In most cases we can start service the same day. If you have a family member who is hospitalized, had a recent fall, increased agitation, their medical condition has declined, we can help.

We try to accommodate changes as needed, the earlier we are notified, the better.

We will notify you, discuss and provide a substitute caregiver to support you. 

Yes, in fact, we have established relationships with many reputable long-term care insurance companies and provide service to their clients. We will be happy to assist you in filing claims. Also, we will accept an assignment of benefits and help assist.

If a caregiver is unable to make it to their assignment, we will arrange for a substitute caregiver.

Yes, in fact, we have established relationships with reputable long-term care insurance companies and provide service to their clients. We will be happy to assist you in filing claims. Also, we will accept an assignment of benefits and complete the paperwork to file for you.

In an emergency, call 911 and then once settled, please give us an update. In non-emergencies,  call our office number (301) 740-8870 for support.

Rates for home care services can vary depending on the level of care needed. To discuss a consultation and hourly rates, please contact our office at (301) 740-8870.

Our rates vary based on the level of care, schedule, and client needs. We offer flexible care plans, from 4-hour visits to 24-hour care, with all pricing discussed upfront during your in-home nursing assessment.

Still have questions?

We’re here to help. Speak with our care team for personalized guidance about your care needs.
We’re available 24/7 to support you.

Contact Us

Need to speak to someone right away, please call (301) 740-8870. Fill out the form to receive additional information regarding our services.
In an emergency, call 911.

Please use this form for general information purposes only. 

Do not send personal health information through this form. 

Specific patient care must be addressed during your appointment.