FAQ

Q. How do you screen your caregivers?
A. Prior to being invited to our office for an interview, applicants are initially screened over the phone for our minimum requirements, which includes a good command of the English language, possessing all the necessary credentials and their location & schedule preferences.

Once invited to our office, each applicant fills an extensive application packet and all documents are verified. We then conduct a face-to-face interview; verify their training, qualifications, references, health history, criminal background checks and employment references.

While interviewing candidates, we assess their communication and inter-personal skills on an individual basis. We look for applicants that possess personal qualities such as respect, integrity, honesty, and reflect a sincere desire to care for another person. These values are also the foundation of our agency.


Q. Do your caregivers drive? Do they have their own cars?
A. Yes, while many caregivers do not drive, we do have caregivers that drive and some with their own cars. Please be sure to request a driver if you need one.


Q. How long must I wait for a caregiver to begin, once I’ve placed my request for service?
A. Often we can begin on the same day’s notice, however, giving us advance notice allows us to make the best selection of our caregivers.


Q. What do I do if I want to make changes in my caregiver’s schedule?
A. Contact the office and let us know what changes you would like so that we can verify the caregiver’s availability.


Q. What if my caregiver becomes unexpectedly ill or has some emergency and can not come?
A. We always have standby caregivers as well as caregivers coming on & off jobs. Call us if you need a replacement or relief caregiver.


Q. Do you accept long term insurance?
A. Yes, in fact we have established relationships with reputable long term care insurance companies and provide service to their clients. We will be happy to assist you in filing claims.


Q. In case of an emergency or if I call on the weekend, can I speak to a live person?
A. Yes, we have an easy, yet sophisticated communication system that enables you to connect with our on-call person. Just call our regular office number 301-740-8870.


Q. How is the caregiver paid? And how is your agency paid?
A. Caregivers are employees of CarePlus. We bill you every two weeks and we also pay our caregivers every two weeks. They fill weekly timesheets showing the hours worked, which they submit to the office as a record of their schedule.

Q. Can I interview a prospective caregiver?
A. Yes, interviews are encouraged if there is time. The agency does not charge for this service.