CarePlus understands that the caregiver selection process is a difficult one that requires a lot of forethought. We want to be your primary resource of information and referral and home care, answering all of your questions and directing you to the appropriate resources. Below are many of the frequently asked questions about the home care and nursing services we provide throughout Gaithersburg, Rockville, Potomac, Bethesda, Silver Spring, Germantown, and surrounding Maryland regions. If your questions aren’t answered fully, email us or call us at (301) 740-8870.
Q. How do you screen your home caregivers?
A. Prior to an in-office interview, applicants are initially screened by phone to ensure that they meet our minimum requirements, which include but are not limited to, a good command of the English language, proof of necessary training, proof of necessary credentials, and work experience. Once invited to our office, each applicant fills out an extensive application packet and all documents and trainings are verified. We then conduct a one-on-one, face-to-face interview. If they pass our high standards, we then check their health history record to determine that it is up-to-date, conduct a criminal background check, and make sure that all employment & character references are verified. While interviewing candidates, we assess their communication and inter-personal skills on an individual basis. We look for applicants that possess personal qualities such as respect, integrity, honesty, and sound judgment and reflect a sincere desire to care for another person. These values are the foundation of our agency.
Q. Do your home caregivers drive? Do they have their own cars?
A. We do have many caregivers that drive and some with their own cars. We also offer a transportation service for those requiring a reliable ride to and from appointments.
Q. How long must I wait for a caregiver to begin, once I’ve placed my request for in home care service?
A. Often we can begin on the same day; however, giving some advance notice (two to three days) is preferred to ensure the best caregiver/client match.
Q. What do I do if I want to make changes in my caregiver’s schedule?
A. We welcome you to keep an open dialog with your caregiver but please communicate schedule changes to the office so that we can verify the caregiver’s availability as well as for scheduling purposes.
Q. What if my caregiver becomes unexpectedly ill or has some emergency and cannot come?
A. We always have caregivers on standby as well as caregivers coming on and off other assignments. We also have a state-of-the-art, computerized scheduling system that alerts us if a caregiver has not clocked in for their assigned shift. We follow up on all alerts to ensure continuous coverage and upon confirmation that a caregiver is unable to make it to their assignment, we will arrange for a substitute caregiver.
Q. Do you accept long-term care insurance?
A. Yes, in fact we have established relationships with reputable long term care insurance companies and provide service to their clients. We will be happy to assist you in filing claims.
Q. In case of an emergency or if I call on the weekend, can I speak to a live person?
A. Yes, We answer our calls live 24/7 and we don’t use an answering service. Just call our regular office number (301) 740-8870 to reach the on-call coordinator after hours.
Q. How does the billing/paying process work?
A. Prior to starting service, we ask for a deposit equivalent to two weeks of service, which is used to pay the final invoice and/or refunded. Billing is done every two weeks and payment is due in upon receipt of invoice. We do accept credit cards. Our caregivers are all employees of CarePlus and are paid by us. They are covered under our insurance and workers compensation. In addition to using our automated scheduling system, our caregivers fill weekly timesheets showing the hours worked and services performed, which they submit to the office as a record of their work.
Q. How much do your services cost?
A. Rates for home care services can vary depending on several factors, including the schedule, the level of care needed and other criteria. Rates also vary by type of company (agency vs. registry). Registries refer caregivers who work as independent contractors whose rates will be on the lower side. Agencies typically employ their caregivers and rates will be on the higher side due to the additional screening, training and oversight provided by the agency. CarePlus is an agency that employs our caregivers. We are fully licensed, bonded and insured. We thoroughly screen candidates before they are hired and provide ongoing training and oversight during they’re assignments via phone calls, visits by registered nurses as well as unannounced drop-in visits by our quality-assurance team. We always say that we want to catch our caregivers doing something good and reward them! Below is a diagram displaying the current range of rates for home care services in the Washington, DC metropolitan area. The arrow provides a general indication of our rates:
Q. Can I interview a prospective caregiver?
A. Yes, interviews are encouraged and there is no charge for interviewing candidates.